How This FAQ Works for You
We've put together answers to the questions that come up most often — from setting up your account for the first time to understanding how a Nagad transfer moves through to your balance. If you're in Dhaka or anywhere else in Bangladesh and you're accessing the lobby on mobile, most of what you need is covered here. Each answer is written the
way we'd explain it at the cashier desk: direct, with the actual steps. For deposits, that means the exact flow through your bKash or Rocket app. For withdrawals, it means what verification happens before funds move. If something isn't covered here, our support team is reachable and the account help section inside the lobby has additional detail. Availability of all services depends
on your local law and eligible regions.
- bKash
- Nagad
- Rocket
- Account Help