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How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and answer support requests. This policy explains what we keep, how long we hold it and who you contact to request changes.

Account dataWallet transactionsDevice access logsSupport historyCookie preferences
333 Bad How We Handle Your Account Information
POLICY QUESTIONS

How to Reach Us About Your Data

If you want to see what we hold, request a deletion or update your contact details, the support desk handles every privacy query the same way it handles a withdrawal question—fast and on the record. All three channels below go to the same team; pick whichever fits your schedule.

Team online

Live Chat

Open the chat bubble in the account dashboard and type your request. The agent logs your ticket, confirms your phone number and walks you through the next steps right there in the thread.

Email Ticket

Send your account phone number and a one-line description of what you need changed to the support address listed in your account footer. Replies land within the same business day for most requests.

Help Centre

Browse the privacy section under account settings for step-by-step guides on viewing your data export, updating wallet preferences and closing your account permanently.

DATA SAFEGUARDS

How We Protect What You Share

Every login passes through token validation, every payment request checks against your registered wallet ID and every withdrawal triggers a one-time PIN sent to your phone. We don't store card numbers because we don't accept cards—bKash, Nagad and Rocket handle the actual money movement and they keep their own transaction records under Bangladesh payment-system rules.

Session Encryption

SSL certificates encrypt the path between your browser and our lobby server so wallet references and account tokens stay unreadable in transit. Session keys rotate with each login to limit exposure if a device is compromised.

Cookie Control

Session cookies remember your login until you close the tab; preference cookies store language and currency settings. Analytics cookies track which game categories you open most so we can surface them higher in your lobby feed. Decline any category in browser settings.

Data Access Rights

Request a copy of your account data, ask us to correct a misspelled phone number or delete your profile entirely by opening a support ticket. Turnaround depends on verification—usually one business day for updates, longer for full deletion if local law mandates an audit hold.

Retention Windows

Transaction logs stay live for the period our payment processors and local regulations require—typically long enough to resolve disputes and satisfy audit requests. Closed accounts are anonymised after that window, leaving only aggregated statistics with no personal identifiers.

Privacy Policy FAQ

We keep your phone number, password hash, preferred wallet method—bKash, Nagad or Rocket—and device fingerprint data. That's enough to verify deposits, route withdrawals and answer support tickets without asking you to prove identity every time.

Yes. Open a support ticket and ask for a data export. The team confirms your phone number, generates a report covering transaction history, session logs and support messages, then sends it to your registered contact within one business day for most requests.

Retention depends on local law and payment-processor audit requirements. Typically transaction logs stay live long enough to resolve disputes, then your profile is anonymised and only aggregated, non-identifiable statistics remain for compliance reporting.

No. We don't sell lists, rent contact details or pass transaction histories to marketing brokers. Your bKash, Nagad and Rocket references stay internal, visible only to our payment team and the wallet provider processing your deposit or withdrawal.

Session cookies remember your login until you close the tab, preference cookies store language settings and analytics cookies track which game categories you open most. Decline any category in your browser settings—the lobby still loads, just without personalised game sorting.

Open a support ticket, confirm your phone number and request full account closure. The team processes deletion requests under the timeline local regulation requires, anonymising your profile and clearing personal identifiers once the mandatory audit window closes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.